| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | 9-602-156 | Southwest Airlines in Baltimore | Oliva, Rogelio;Gittell, Jody Hoffer;Lane, David | Operations management | SERVICE STRATEGY, OPERATOIN AND DESIGN( 743M2190 ) |
| 2 | 9-396-293 | NYPD New | Heskett, James L. | Service management | SERVICE STRATEGY, OPERATOIN AND DESIGN( 743M2190 ) |
| 3 | 9-602-065 | Rapid Rewards at Southwest Airlines | Frei, Frances X.;Hajim, Corey | Service management | SERVICE STRATEGY, OPERATOIN AND DESIGN( 743M2190 ) |
| 4 | 9-604-010 | Mitchells/Richards | Edmondson, Amy C.;Hajim, Corey | Service management | SERVICE STRATEGY, OPERATOIN AND DESIGN( 743M2190 ) |
| 5 | 9-800-053 | Northwest Airlines and the Detroit Snowstorm (A) | Hallowell, Roger | Service management | SERVICE STRATEGY, OPERATOIN AND DESIGN( 743M2190 ) |
| 6 | 9-800-054 | Northwest Airlines and the Detroit Snowstorm (B): Northwest''s Response | Hallowell, Roger | Service management | SERVICE STRATEGY, OPERATOIN AND DESIGN( 743M2190 ) |
| 7 | 9-800-055 | Northwest Airlines and the Detroit Snowstorm (C): Class-Action Status Is Granted to Suits over Northwest Delay | Hallowell, Roger | Service management | SERVICE STRATEGY, OPERATOIN AND DESIGN( 743M2190 ) |
| 8 | 9-898-042 | Oxford Health Plans (A): Specialty Management | Gittell, Jody Hoffer;Heskett, James L.;Slayton, James | Service management | SERVICE STRATEGY, OPERATOIN AND DESIGN( 743M2190 ) |